Frequently Asked Questions

Dentasheen is a dental appliance cleaner designed to improve hygiene, particularly for people with retainers who have struggled to find a suitable cleaning solution. Our effervescent tablets are designed to target odour, stains, plaque, tartar and discolouration.

Our tablets are water soluble and activate a rapid effervescent fizz that surrounds your retainer in a mint-flavoured cleaning solution, helping to remove odours, stains, plaque and tartar.

The solution is fast acting and can clean your retainer in as little as 15 minutes. Dentasheen helps leave your braces, retainers or aligners fresh and clean, supporting your oral hygiene routine.

Each tablet is foil wrapped and individually sealed for hygiene, so you will not find them sticking together or dissolving once the packaging is open.

Dentasheen tablets act fast, cleaning your dental appliance in as little as 15 minutes. Make sure your retainer is fully submerged in the solution. For stubborn stains, leave it in the solution for longer.

• Eliminates 99% of odours and stains.
• Helps eliminate plaque and tartar.
• Helps remove stains and discolouration.
• Rapid effervescent technology, cleaning your retainer in as little as 15 minutes.
• Versatile formula suitable for dental appliances.
• Four-month hygienic supply with 120 tablets.
• Each tablet is individually sealed for superior hygiene.

We will send you an email with your tracking number after your order has been dispatched. You can track your order using the tracking code and link provided.

UK orders should usually be received within two to five business days after payment verification.

Please note that we require one to two working days on average to fulfil your order before dispatch. Once dispatched, the estimated delivery time is usually between two and three business days, depending on your country or region.

Please consider any holidays that may impact delivery times. Orders placed at the weekend will be processed on Monday morning.

Anyone at home can receive the package on your behalf. Usually, although not always, the postman will leave a collection slip if nobody is home, and you may collect your parcel from your nearest post office. We are not responsible for unclaimed packages.

All of our shipments include a tracking number with delivery confirmation. If tracking confirms that the item has been delivered to your delivery address but you have not received it, please contact your local post office or courier to investigate.

We cannot be held accountable for packages where tracking information states that the package has been delivered to the order address.

Please make sure your email address was entered correctly when placing your order. Kindly check your spam or junk folder to see if your confirmation email was sent there.

If you still cannot find your confirmation email, please contact our support team at contact@dentasheen.com.

We strongly encourage you to double-check your order details and address before placing an order. However, we understand that mistakes can happen.

We process orders no earlier than six hours after they are placed, giving you time to correct any issues. If you need to make a change, please contact us at contact@dentasheen.com within six hours, before your order is shipped, and we will do our best to accommodate the change.

If your order has already been shipped from our fulfilment centre, we cannot make changes to the order.

Our prices include any applicable UK taxes. You will only be charged the amount displayed at checkout, and no further UK fees should be due.

If you are an overseas customer outside the UK, you may experience additional import charges, taxes or duties depending on your country.

If you decide to cancel your order after the six-hour cancellation window has passed, we may provide a refund minus a 15% restocking fee. This is because our orders are processed and shipped daily, and we are unable to cancel an order after six hours have passed.

If your order has shipped, we cannot process a refund immediately. You will be required to return the product to us. Please see our Refund Policy for more details.

To start a return, contact us at contact@dentasheen.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. Please see our Refund Policy for more details.

Please email us at contact@dentasheen.com and we will respond as soon as we can.

Dentasheen
124 City Road
London
EC1V 2NX